Official User & Operations Manual
Updated October 5, 2026
This manual explains how event staff configure, operate, and troubleshoot the e-RegisterNow e-Ticket Scanner on supported Android devices. It covers login, ticket redemption, attendee lookup, settings, offline operation, synchronization, and common operational issues.
The e-RegisterNow e-Ticket Scanner is an Android application for event staff, gate attendants, and venue administrators. It supports barcode scanning, online server validation, offline database fallback, automatic queuing of pending redemptions, synchronization across scanners, and attendee lookup.
| Requirement | Minimum Specification | Recommended Specification |
|---|---|---|
| Operating System | Android 10.0 (API Level 29) | Android 14.0+ (API Level 34+) |
| Camera | Rear Camera with Auto-Focus | 12MP Auto-Focus Camera with LED Flash |
| Network | Wi-Fi or 3G Cellular | 5G / High-Speed Wi-Fi |
| Storage | 100 MB available space | 500 MB available space |
| Display | 5.5" HD (720 x 1280) | 6.5" Full HD+ (1080 x 2400) |
Purpose: Authenticates the operator's assigned credentials, associates the device with the event session, and opens the main scanner screen.
Key Actions:
| # | Element | Description & Function |
|---|---|---|
| 1 | Ignition Key Input | Accepts the assigned Event Ignition Key. |
| 2 | PIN Input | Accepts the operator security PIN. |
| 3 | Help | Clickable text link opening the Ignition Key Help popup dialog. |
| 4 | Sign In Button | Authenticates credentials with the server or local DB and opens the main scanner screen. Pressing keyboard Done/Checkmark executes Sign In. |
| 5 | Online Status Indicator | Interactive icon displaying online (green) or offline (grey) status. Tapping re-checks physical internet connection. |
Purpose: Main ticket scanning interface for gate attendants to check in attendees.
Key Actions:
| # | Element | Description & Function |
|---|---|---|
| 1 | Ticket Name Display | Stacked header text displaying ticket category (e.g., "VIP Pass"). |
| 2 | Ticket Status Display | Stacked header displaying scan status ("Ready to Scan", "REDEEMED", "DUPLICATE"). |
| 3 | Camera Viewfinder | Live camera viewfinder for continuous barcode scanning. |
| 4 | Barcode Input Field | Manual barcode entry box. Tapping keyboard Done/Checkmark executes redemption. |
| 5 | Redeem Button | Manual action button to redeem the typed barcode. |
| 6 | Pending Counter Badge | Floating badge in bottom-left corner ("☁ X Pending" or "✓ Synced"). Clickable: tapping launches the Sync Popup Dialog. |
| 7 | Camera Toggle Switch | Floating switch in bottom-right corner to toggle camera active/inactive. |
| Status Code | Display Text | Text Color | Sound Effect | Action & Meaning |
|---|---|---|---|---|
| REDEEMED | REDEEMED | Green | positive.mp3 |
Ticket is valid and successfully checked in. |
| DUPLICATE | DUPLICATE | Red | duplicate.mp3 |
Ticket was previously scanned/redeemed. Entry denied. |
| REFUNDED | REFUNDED | Blue | invalid.mp3 |
Ticket was refunded. Entry denied. |
| NOT PURCHASED YET | NOT PURCHASED YET | Orange | invalid.mp3 |
Unassigned ticket. Purchase not completed. |
| INVALID | INVALID | Purple / Red | invalid.mp3 |
Barcode not found in event database. |
Purpose: Search for attendees who forgot or lost their physical/digital ticket.
Key Actions:
| # | Element | Description & Function |
|---|---|---|
| 1 | Name Field | Search by attendee first/last name. Tapping keyboard Search executes lookup. |
| 2 | Email Field | Search by purchaser email address. |
| 3 | Credit Card Field | Search by credit card number. |
| 4 | Reference Number Field | Search by transaction reference number. |
| 5 | Phone Number Field | Search by purchaser phone number. |
| 6 | Look Up Button | Submits non-empty criteria and opens the Search Results screen. |
Purpose: Displays matching attendee records found during a Look Up search.
Key Actions:
| # | Element | Description & Function |
|---|---|---|
| 1 | Attendee Name | Card header displaying attendee's full name. |
| 2 | Ticket Type | Displays ticket category name. |
| 3 | Status Badge | Displays ticket status (VALID, REDEEMED, REFUNDED, NOT PURCHASED YET). |
| 4 | Attendee Information | Displays the barcode string, reference number, email address, phone number, and masked credit card information. |
| 5 | Redemption Details | Visible if ticket is already redeemed ("Redeemed on [Date] at [Gate]"). |
| 6 | Redeem Ticket Button | Visible if ticket status is VALID. Tapping redeems the ticket directly from search results. |
Purpose: Hardware and app operation configuration.
Key Actions:
| # | Element | Description & Function |
|---|---|---|
| 1 | Device Name Display | Displays detected phone hardware model and Android OS version. |
| 2 | Camera Lens Toggle | Toggles camera lens selection between BACK and FRONT. |
| 3 | Stand Alone Mode Toggle | Toggles operation mode between ONLINE (live server sync) and OFFLINE (StandAlone). |
| 4 | Gate Name Field | View/edit entrance gate identifier (e.g. "Gate1", "Gate North"). |
| 5 | Logout Button | Clears active session and returns to Login Screen. |
[ Offline Scanning ] ──► [ Save to PendingTable ] ──► [ Display "☁ X Pending" ]
│
(Reconnect Online)
│
[ Update Local DB ] ◄── [ Receive Delta Changes ] ◄── [ Post to state=pending ]
Attendance = "Y" locally.